|Picture courtesy google images|
I have been to pretty much all M.A.C stores in Delhi, and to a couple of M.A.C stores in UK as well. Obviously, being a new-ish brand in India, i dont expect the sales staff and the MAC MUA to be as good as the ones in UK, however i do feel like MAC stores in most malls in most of India are doing a fairly decent job. All barring one- MAC Gurgaon (Ambience Mall).Being the closest mall to my house, i frequent this place a lot and have always had a bad experience. I adore MAC products, so i cant really stop shopping there because the product is so fantastic but im so dissapointed with their sales staff.
Firstly, noone really pays any attention to you unless you look over 30 and walk in with a Louis Vuitton on your arm . You are pretty much left on your own.
Secondly, its short staffed – most times iv gone, there is only one MAC MUA to cater to 5 customers.
Thirdly , the MAC MUA seems so busy doing her own makeup- she seems oblivious to other customers. One particular instance i found an MUA drawing some random glitter tattoos on her ankle. Its good that i have some MAC staples in which i know which shade i am and i dont need any assistance with, otherwise i would have never bought anything from this store.
My sister had recently gone to go and purchase a MAC MSF, noone came to help us choose which shade of MSF is suitable, how one MSF is different from another etc. I had to go and personally ask the sales woman to assist us, and she didnt do it with a smile on her face. Had the same experience when i went to buy a cream blush , I had to wait a good 15 minutes before getting any kind of service.And when i did get the service, the MUA was not as knowledgable as i hoped her to be, she didnt make any recommendations- it was just me who was choosing what seems a good buy I expect MAC MUA’s in India to have indepth knowledge about Indian skin tones and know what products suit Indian tones. I understand that at times a lot of teenage kids enter MAC stores in India and they just play around and buy nothing, but i expect MAC to understand the difference between a genuine customer and a kid.Also, just because a customer is not spending ten grand at your store does not mean that the customer is not a valued one!.Me and my sister left empty handed, and i purchased the same products from MAC at Promenade, VK and the sales staff was so nice and friendly- they informed me about all the features , about Back to MAC, offered application tips etc! So MAC, Gurgaon- you definitely need an attitude change.
Anyhow, after MAC , me and my sis went over to Clinique. Love their sales staff. They are so super friendly and helpful there. And also immensely knowledgable. You really feel like sticking on and buying stuff there. I picked up my staple kajal pencil from there and had a bit of a chat regarding skin products with the sales staff. The Dior store inside debenhams was nice too, even though me and my sis were actually behaving like kids in that stall- swatching everything and spritzing every perfume- the girl was very patient with all of us and was smiling and friendly.
Must also mention the staff at NewU which is my favourite drugstore to buy any kind of cheaper make up products. Great staff, they are not intrusive but are very helpfiul and always come up with alternatives in case a particular product dissapoints you. Also, there is so much variety in that store and the displays are so well put together- its fun shopping! I picked up 2 nailpolishes and a compact powder from NewU and had i stuck on a bit longer im sure the NewU sales women would have convinced me to buy a lipstick or two!
The girl at Body Shop was nice too, she offered to test all the products on me and explained everything in detail. I picked up a foundation and a bronzing shimmer from there and they even managed to sell me their membership card. Thats called good sales service!!
How about you guys? Which store would you say have the best and worst sales staff?
UPDATE: The staff at MAC , Ambience Mall has changed now and is now a pleasure to shop with. I dont know the new SA’s name, but she is sweet, friendly and yet non intrusive. :) :)