Fashion and You: Pathetic Customer Service Rant!

by mehak on March 3, 2011

in online shopping india

Some time back in the end of December 2010, i got 1000 Rs free credits from Fashion and you – an online members only shopping club.This happened, because someone whome i had invited made their first purchase. I used these credits in the second week of January 2011, where i bought 2 pairs of shoes from a sale… Whooppee, it was all good  and i sat dreaming about my new ballerina flats and how they were work appropriate but cute too!!!!

Well i dreamt, and dreamt, and dreamt some more. I’m still dreaming about these shoes because i still havent got em. Fair enough i thought, mess ups happen…so i contacted the customer service department. What started was an endless cycle of contacting from my side, and ignoring from their side…

  • I contacted the customer service department on February 16th and they generated a ticket number for me and assured me i would get a call within 48 hours.
  • No call for 48 hours
  • I contact them again. No reply on e-mail
  • I contact them via twitter. No reply on twitter either
  • I send three more mails to them. ( Yes ,…THREE)…Finally i get a reply.  They again mail me back assuring me that i will get a call. 

  • To this date, i havent got a call. I ordered the shoes in early January, its now March. No shoes. No response. No phone call.

I feel angry, cheated and ripped off. If you cant provide a good customer service experience, i do not care how good your sales are,  i will just buy from the other online shopping club- brandmile (which btw has a great customer service deptt!) . The pity is, before this experience , fashion and you was my favourite shopping club because it had great variety but this has left a totally horrible taste in my mouth..

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{ 24 comments… read them below or add one }

lipstick and blush addict March 3, 2011 at 6:26 pm

oooooooooo dats bad….hw cn they do dat….yikesssssss

visit me at


Anonymous March 3, 2011 at 6:39 pm

That suxxxs…i hate it when people dont pay attention to customer service…


Tanveer Parmar March 3, 2011 at 6:41 pm

That is precisely why I don't shop online – despite being so tempted – for every wonderful online haul post, there is a another post of a cheated customer.. What happened with you is horrible! I hope things work out for you soon :)


ClassyandFabulous March 3, 2011 at 7:04 pm

I had some bad timings with them to but not as bad as u. I used the stern and pissed off voice. It worked for me, always call tho specially cos u can since its right here and not some other country


shruti March 3, 2011 at 7:23 pm

I know I really hate their Customer Service, I placed an order and there was no delivery for more than a month, I was going for a holiday for 15 days, so I called them up to either deliver the parcel in 2 days(before I left) or after 15 days, when I come back, because I live in a hostel and there was noone to accept on my behalf. She said I would get it the next day, I never got it, I mailed them, twice, never got a reply, went home, came back and saw that they had cancelled my COD option. WTH!


Hungover on Fashion March 3, 2011 at 8:05 pm

this is v bad! some of my friends are planning to order from there.. do u know of people who got their orders on time? as in wondering if this was ur bad luck or the norm..


m.273 March 4, 2011 at 4:25 am

I joined fashioandyou, read many bad reviews and never bought anything. But they keep sending junk mail and so many sms…i'm sick of it. I have unsubscribed, mailed thrice, but no response. I think I should call and shout and see if it makes a difference!
I like 99lables though, slow delivery but excellent cust service.


Ki March 4, 2011 at 4:39 am

Oh god! :-/ what a horrible company!
btw, what happened toy our cherry culture/joy makeup store packages? Aaye kya?


Poohkie March 4, 2011 at 7:05 am

I've heard so many people gush about online shopping, but the thought of something like this is what stops me from going ahead with it. I really hope you get your stuff. All this after your previous online experience!


BUTTERFLY March 4, 2011 at 8:38 am

oops ya.. rly bad and frustrating..


PeachesandBlush March 4, 2011 at 1:05 pm

@everyone- its quite frustrating, but i guess trhis post caught their attention..just got a messasage from them on twitter asking for my login id…


PeachesandBlush March 4, 2011 at 2:23 pm

@ ki- kuch nahi aaya…joy ne fir trackable shipping ke saath bheja..lets see what happens..


ladylavendersays March 4, 2011 at 4:01 pm

The exact same thing happened to me. Ordered 3 pairs of ballerina flats beginning of december. I finally received it last week. Then I had to return it due to size issues.

But then again, I had ordered some forever new stuff and it reached me in a week.

Their delivery times are really unpredictable.


Cynthia Z March 5, 2011 at 12:16 pm

That's horrible! That's why I don't trust these Indian online stores. U should tweet this post to them. So pathetic!
Btw, where's yr Nyx stuff? Still haven't received them yet??



PeachesandBlush March 5, 2011 at 8:21 pm

@cynthia- yup i tweeted it to them and it finally caught their attention. working on my case on 'priority' now …Still havent got nyx stuff :(


Anonymous March 7, 2011 at 2:05 am

Exactly the same experience! I don't think I'm going to order again… mine were ballerina's too…and they deducted my credits as well… no ballerina's-no credits-no response-no more fny!


PeachesandBlush March 7, 2011 at 7:11 am

@anonymous- contact them via twitter or via phone..thats the only way they respond…


Ashok February 18, 2012 at 6:19 pm

the WORST EVER service. I had to call them 10 times to get my order delivered to me finally on 29th day and that too I myself had to follow up with their cheap courier service. I mailed them, called them to inform that I haven’t yet got the product and those representatives had to say only one thing ” sir, we apoligize for the inconvenience. we’re escalating the issue” who the hell they escalate it to? are they not responsible enough? they will tell “sir we’ll arrange a call back to you and will update the status to you” You will never ever receive that call or mail.
TRUST ME, think 10 times before placing an order with F&U else you will be F***ed Up (notice the F & U)


Anon March 10, 2012 at 11:17 am

Fashionandyou is a pathetic website. The other day I saw they are selling enliven shampoos and conditioners at rs.520(they mentioned the original cost to be rs.700 for 400ml). But I buy the enliven shampoos(400ml bottles) from spencer’s at rs.160. My theory is that they somehow hike the prices and dupe the customers into buying shit!


chinni May 8, 2012 at 3:25 pm

very unclear messages, they are giving…as the picture shows kurta with dupatta, when place an order, they will send you only dupatta…be careful for all categories..


Mohit June 13, 2012 at 12:12 pm

Fashion & you sits with your money for 3-4 weeks. after which, you would receive a reply from them that the order has been cancelled. Pathetic service…a definite no-no.


Abhishek June 23, 2012 at 11:56 am

Very bad experience …………………. got my product after so many of followups spending so much money on calling them. prefer other online sites but not this FNY.


Minnks September 17, 2012 at 3:07 pm

I am facing a similar problem. I ordered a product which i was suppose to get within 2 days, i get a mail saying my product has been dispatched. I keep waiting , waiting and waiting, then finally called up customer care where i am told that my product has returned back, whats the reason for it they themselves don’t know, it cannot be re dispatched as well and i have to place an order again provided that sale is on and my product available. How frustrating is that. I don’t have hopes for my remaining products as well and fortunately i had selected cash on delivery mode of payment and thus nothing to lose. My advice to those who get fascinated like me seeing the amazing products they display, don’t get carried away and stop buying from fashion and you cause it SUCKS!!!


neetu mehta May 14, 2013 at 7:24 pm

Try online shopping at, you will love shopping again and again. Good discounts and superb service


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